Refund policy

Orders cannot be cancelled once Adu Flowers has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order.

Any agreement by Adu Flowers to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Adu Flowers to that point, and you agree that such amounts may be deducted from any payments previously made to Adu Flowers. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.

HOW CAN I MAKE CHANGES TO MY ORDER? - If you want to make changes to your order, please reach out to us via live chat. The sooner you contact us, the better chance we'll be able to help! There may not be any way to change an order that has already been processed.

HOW DO I CANCEL MY ORDER? - For a small fee of 15% of the total amount of your order, you can cancel an order that has not yet been prepared. For a cancellation, please contact us immediately with your full name and order number. Sadly, we can't cancel orders that have already been prepared or shipped.